Shipping Policy

Free Shipping on All Orders

At MaxivaCare, we understand your time is valuable. That's why we've made shipping simple and straightforward—so you can focus on what matters most.

We offer FREE shipping on all U.S. orders—no minimum purchase required.

Every order includes tracking at no additional cost, so you always know when your supplements will arrive.

Processing & Delivery Times

Order Processing

Orders are processed within 1–2 business days (excluding holidays).

You'll receive a confirmation email when your order is placed and a tracking email as soon as it ships.

Delivery Timeframes

Delivery typically takes 5–7 business days from when you place your order, depending on your location.

Please note: Delivery times are estimates and may vary due to factors outside of MaxivaCare's control.

Peak Season Shipping

During peak seasons (holidays, major promotions), shipping times may be slightly longer due to increased order volume.

We appreciate your patience during busy times. Our goal is to ensure every customer receives their order safely and on time, even during high-volume periods.

Subscription Orders

Subscription orders ship automatically based on your selected delivery frequency. You will receive tracking information for each shipment. You can pause, skip, cancel, or modify your delivery schedule at any time.

Order Tracking

You'll always know where your order is.

Once your order ships, you'll receive a tracking email with a direct link to track your package in real time.

You can also log into your MaxivaCare account anytime to view:

• Order status

• Tracking information

• Estimated delivery date

Shipping Locations

Currently, MaxivaCare ships exclusively within the United States. This allows us to ensure consistent quality control, safety compliance, and timely delivery. As we grow, we plan to offer international shipping with the same safety-first standards.

What If My Order Doesn't Arrive?

We've got you covered.

If your order hasn't arrived within the expected timeframe:

1. Check your tracking information 

2. Verify your shipping address 

3. Email us at support@maxivacare.com and we'll investigate immediately

We'll work with the carrier to locate your package and resolve the issue as quickly as possible.

Shipping Address Changes

Before your order ships: Email us immediately at support@maxivacare.com with your correct address and order number. If we catch it in time, we'll update it before shipping.

After your order ships: Unfortunately, we can't change the address once the package is with the carrier. However, you may be able to redirect the package through the carrier's tracking portal, or we can help arrange an alternative solution.

Pro tip: Double-check your shipping address before completing your order to avoid delays.

Damaged or Missing Items

Please inspect your order upon delivery.

If your package arrives damaged, or if items are missing:

1. Take photos of the damaged package (if applicable)

2. Email us immediately at support@maxivacare.com with your order number and photos

3. We'll review your claim and make it right

Our Commitment to You

At MaxivaCare, we're committed to making your experience as easy as possible—from ordering to delivery.

• FREE shipping, always

• No surprise fees

• Real-time tracking

• Fast processing (1-2 business days)

• Responsive support when you need it

Your wellness journey deserves simplicity — and that includes getting your supplements to your door.

Questions About Your Order?

Email: support@maxivacare.com

We typically respond within 48 hours (usually much sooner).

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