FAQ
ABOUT OUR SUPPLEMENTS
What makes MaxivaCare supplements different?
Every ingredient and amount is clearly disclosed—no proprietary blends or hidden formulas. Each product is third-party tested and manufactured in FDA-registered, GMP-certified facilities. We provide valuable information so you can make informed decisions about your wellness.
Where are MaxivaCare supplements made?
All MaxivaCare supplements are produced in the USA in FDA-registered, GMP-certified facilities and third-party tested. We work with trusted manufacturing partners who follow strict quality standards and source high-quality ingredients globally. This partnership allows us to deliver reliable supplements you can trust.
Are MaxivaCare supplements vegan?
Most of our supplements are vegan-friendly and use plant-based capsules. However, some products contain fish oil or gelatin capsules and are not vegan. We always recommend checking the supplement facts panel and ingredient list on each product page to confirm it meets your dietary needs.
Do your products contain common allergens?
Allergen content varies by product. Some contain fish oil (a major allergen) or ingredients like mushroom that may cause sensitivities. We always recommend carefully reviewing the supplement facts panel and ingredient list on each product page before purchasing. If you have allergies or sensitivities, please consult your healthcare provider before use.
SAFETY & USAGE
Are MaxivaCare supplements safe to take with other medications?
This depends on your specific medications and health conditions. Since everyone's health situation is different, we recommend speaking with your healthcare provider before adding any supplement, especially when taking prescription medications. For detailed safety information on each product, please visit our our Safety Promise page.
Can I take multiple MaxivaCare products together?
Yes, many of our products can be safely combined. We've created research-backed bundles designed to work well together. However, individual needs vary. We always recommend checking the interaction guidance on each product page and consulting your healthcare provider before combining multiple supplements, especially if you take prescription medications or have existing health conditions. For detailed safety information on each product, visit our Safety Promise page.
How long does it take to see results?
Most people notice changes after 3–6 weeks of consistent daily use, though results vary based on individual factors like diet, lifestyle, and overall health. Supplements work best when supporting a balanced lifestyle—they're designed for gradual, long-term wellness as nutrient levels build, not overnight results. For best results, take consistently for at least 30 days.
What if I miss a dose?
If you miss a dose, simply continue with your next scheduled dose at the regular time—don't double up. Consistency is helpful, but missing an occasional dose is perfectly fine. If you find yourself forgetting often, try taking your supplements at the same time each day, like with breakfast or before bed.
SHIPPING & DELIVERY
What's the shipping cost?
We offer FREE shipping on all U.S. orders—no minimum required. Every order includes tracking at no additional cost.
When will I receive my products?
Orders are processed within 1–2 business days and typically delivered within 5–7 business days depending on your location. You'll receive a tracking email as soon as your order ships.
Please note: Delivery times are estimates and may vary due to carrier delays, weather, or other factors outside our control. During peak seasons (holidays, sales events), processing and delivery may take longer due to high order volumes.
We're a small team committed to getting your order to you as quickly as possible—thank you for your patience and understanding!
Can I track my order?
Yes! You'll receive a tracking email with a link as soon as your order ships. Simply click the link to see real-time delivery updates.
Do you ship internationally?
Currently, MaxivaCare ships exclusively within the United States. This allows us to ensure consistent quality control, safety compliance, and timely delivery for our customers. As we grow, we plan to expand internationally with the same safety-first standards.
RETURNS, REFUNDS & EXCHANGES
What's your refund policy?
We offer a 30-day money-back guarantee—your trust and satisfaction are our priority. If you're not happy with your purchase for any reason, contact our support team at support@maxivacare.com within 30 days of delivery and we'll make it right. Visit our Return Policy page for complete details.
How do I return the product?
For safety and quality reasons, supplement returns are handled on a case-by-case basis following industry standards. Contact our support team at support@maxivacare.com, and we'll provide specific instructions for your situation. We're here to make the process as easy as possible while ensuring product safety. Visit our Return Policy page for complete details.
How long does it take to get my refund?
We process refunds within 48 hours (usually sooner) of your request. Once processed, refunds typically appear in your account within 2 business days. Your bank or payment provider may take an additional 3-10 business days to post the refund, depending on your financial institution. Visit our Return Policy page for complete details.
What if I received the wrong product or a damaged item?
Please inspect your order upon delivery. If you receive a damaged, defective, or wrong item, or have missing items, contact us immediately at support@maxivacare.com with photos of the issue. Once we confirm the problem, we'll make it right—send a replacement at no charge or issue a full refund, your choice. Visit our Return Policy page for complete details.
How can I cancel my order?
If your order hasn't shipped yet, please contact us as soon as possible at support@maxivacare.com—we understand things change and we'll do our best to cancel it for you. Orders are typically processed within 1–2 business days, so reaching out early helps.
If your order has already shipped, it may not be possible to cancel it before delivery. Please contact us and we'll review any available options based on your delivery status. If it can't be stopped, you can return it after delivery under our 30-day money-back guarantee. Visit our Return Policy page for complete details.
Can I exchange a product for a different one?
We don't offer direct exchanges, but we make it easy to get what you want. Simply return your original product for a full refund under our 30-day money-back guarantee, then order the one you prefer. This ensures you get exactly what you want without waiting. If you have any questions about exchanges, contact us at support@maxivacare.com. Visit our Return Policy page for complete details.
Subscription
What does the subscription give me?
Our subscription service offers better pricing, saves you time, and gives you peace of mind. You'll save 15% on every order with automatic deliveries on your chosen schedule. Enjoy flexible management—pause, skip, or cancel anytime with no long-term commitments required.
How can I manage my subscription?
Log in to your MaxivaCare account and click "Manage Subscriptions" to change your delivery schedule, skip or pause shipments, update payment info, add or remove products, or cancel. All changes must be made before your next billing date. Prefer help? Email us at support@maxivacare.com.
What is your subscription cancellation policy?
Canceling your subscription is simple, and you can do it anytime before your next renewal date—no penalties, no fees. Subscriptions continue until you cancel. To cancel, log in to your MaxivaCare account, go to "Manage Subscriptions," and click "Cancel Subscription." If you need assistance, email us at support@maxivacare.com and we'll help.
CUSTOMER SUPPORT
How can I contact customer support and get faster help?
Our customer support team is here to help! Email us at support@maxivacare.com and we'll respond within 48 hours (usually much sooner). For order-related questions and faster service, include:
- Your order number
- Your email address used for the order
- Any relevant photos (for damaged/wrong items)