Refund Policy

Our 30-Day Money-Back Guarantee

At MaxivaCare, we offer a 30-day money-back guarantee on all purchases — so you can try them with complete confidence. If you are not completely satisfied, we will make it right. We are here to help make your experience as smooth as possible.

Refund Eligibility

  • Time Limit: 30 days from the date you receive your order
  • Who Qualifies: Everyone — we'll make it right with a full refund or replacement
  • Product Condition: We follow industry standards for dietary supplement returns

Orders Already in Transit

If your order has already been shipped, it may not be possible to cancel it before delivery. However, we understand that situations can change.

If you no longer wish to receive your order, please contact us at support@maxivacare.com as soon as possible. In some cases, we may be able to assist with available options depending on the carrier and delivery status.

If delivery cannot be stopped, you can return the product after it arrives under our 30-day money-back guarantee. We'll guide you through a simple return process to make it as easy as possible.

To ensure fairness for all customers, delivery-related requests are reviewed on a case-by-case basis.

Damages & Issues

Please inspect your order upon delivery. If your product arrives damaged, defective, missing items, or incorrect, contact us immediately at support@maxivacare.com. We will evaluate the issue and make it right.

How to Request a Refund

Step 1: Email support@maxivacare.com within 30 days of receiving your order. Include your order number, photos if relevant, the product you'd like refunded, and a brief reason (helps us assist you faster).

Step 2: Our team will respond within 48 hours with confirmation.

Step 3: Your refund will be processed to your original payment method.

That's it. No complicated process.

For Faster Service

To process your request quickly, please include:

  • Your order number
  • Email address used for your order
  • Photos (for damaged/wrong items)
  • Brief reason for return (helps us assist you faster)

We'll respond within 48 hours and guide you through the next steps.

Exchanges

We don't offer direct exchanges, but we make it simple to get the product you want:

  1. Contact us at support@maxivacare.com with your order number and the product you'd like instead
  2. We'll process your return and refund
  3. Once your refund is issued, place a new order for your preferred product

This ensures you get exactly what you want without waiting. Questions? We're happy to help!

Subscription Orders

The same 30-day money-back guarantee applies to subscription orders. You can pause, skip, cancel, or modify your delivery schedule at any time before your next billing date.

Refund Processing

  • Processing Time: Within 48 hours of your request
  • Credit card refunds: 5–7 business days after processing
  • Other payment methods: 5–10 business days after processing
  • Your bank or payment provider may take additional time to post the refund to your account
  • Return shipping costs, if applicable, are the customer's responsibility

If more than 15 business days have passed since we confirmed your refund and you have not received it, contact us at support@maxivacare.com and we will investigate immediately.

Our Commitment to You

We want you to try MaxivaCare risk-free. If you are not satisfied with your purchase for any reason, contact us within 30 days of receiving your order and order and we will make it right with a full refund or replacement, your choice.

We believe everyone deserves transparent, reliable service and supplements they can trust. We want to remove every barrier to better health. Your health journey should be simple, and we're here to make your experience seamless.

Questions About Your Order?

Email: support@maxivacare.com

We typically respond within 48 hours (usually much sooner).

 

© MAXIVA CARE LLC. All Rights Reserved